SIT30707 Certificate III in Hospitality

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

Prerequisites: 

There are no prerequisites for entry into this qualification.

Course Outcomes: 

This course will provide participants with the knowledge and skill to;

  • Advance their  interpersonal, communication and customer service skills
  • Develop the cultural awareness that is required by all people working in the tourism and hospitality areas
  • Update their  knowledge of the hospitality industry including different industry sectors and relevant industry legislation
  • Follow health, safety and security procedures
  • Provide food and beverage service to customers in a range of industry enterprises
  • Gain the skills required to follow key hygiene procedures which apply in hospitality and tourism enterprises
Course Outline: 

Core units

  • SITHIND001A - Develop and update hospitality industry knowledge
  • SITXCCS002A - Provide quality customer service
  • SITXCOM001A - Work with colleagues and customers
  • SITXCOM002A - Work in a socially diverse environment
  • SITXHRM001A - Coach others in job skills
  • SITXOHS001A - Follow health safety and security procedures
  • SITXOHS002A - Follow workplace hygiene procedures

Plus one of the following;

  • SITFAB021A - Provide and coordinate food and beverage service* (for candidates completing a Food and Beverage Specialisation)
  • SITHIND003A - Provide and coordinate hospitality service** (for candidates NOT completing a Food and Beverage Specialisation)

Elective units
Specialisations: Specialisation may be achieved by selecting a minimum of 6 elective units from either Specialisation

  • Group A - Food and Beverage or Specialisation
  • Group B - Accommodation Services
  • Group C - Gaming

Specialisation Group A - Food and Beverage

  • SITHFAB001A - Clean and tidy bar areas
  • SITHFAB002A - Operate a bar
  • SITHFAB003A - Serve food and beverage to customers
  • SITHFAB004A - Provide food and beverage service
  • SITHFAB005A - Provide table service of alcoholic beverages
  • SITHFAB006A - Operate cellar systems
  • SITHFAB007A - Complete retail liquor sales
  • SITHFAB008A - Provide room service
  • SITHFAB009A - Provide responsible service of alcohol
  • SITHFAB010A - Prepare and serve non-alcoholic beverages
  • SITHFAB011A - Develop and update food and beverage knowledge
  • SITHFAB012A - Prepare and serve espresso coffee
  • SITHFAB013A - Provide specialist advice on food
  • SITHFAB014A - Provide specialist advice on wine
  • SITHFAB015A - Prepare and serve cocktails
  • SITHFAB017A - Provide gueridon service
  • SITHFAB018A - Provide silver service

Specialisation Group B - Accommodation Services
Accommodation Services

  • SITHACS001A - Provide accommodation reception services
  • SITHACS003A - Provide porter services
  • SITHACS004A - Provide housekeeping services to guests
  • SITHACS005A - Prepare rooms for guests
  • SITHACS006A - Clean premises and equipment
  • SITHACS007A - Launder linen and guest clothes
  • SITHACS008A - Provide valet service

Client and Customer Service

  • SITXCCS001A - Provide visitor information

Tourism Sales and Operations

  • SITTTSL007A - Receive and process reservations
  • SITTTSL010A - Control reservations or operations using a computerised system

Specialisation Group C - Gaming
Computer Operations and ICT Management

  • BSBWOR204A - Use business technology

Gaming

  • SITHGAM001A - Attend gaming machines
  • SITHGAM002A - Operate a TAB outlet
  • SITHGAM003A - Conduct a Keno game
  • SITHGAM004A - Analyse and report on gaming machine data
  • SITHGAM006A - Provide responsible gambling services
  • SITHGAM007A - Operate table games
  • SITHGAM008A - Deal a Baccarat game
  • SITHGAM009A - Conduct a Big Wheel game
  • SITHGAM010A - Deal a Blackjack game
  • SITHGAM011A - Deal a Poker game
  • SITHGAM012A - Deal a Pontoon game
  • SITHGAM013A - Conduct a Rapid Roulette game
  • SITHGAM014A - Conduct a Roulette game
  • SITHGAM015A - Conduct a Sic Bo game
  • SITHGAM016A - Spruik at a games location

Finance

  • SITXFIN001A - Process financial transactions
  • SITXFIN002A - Maintain financial records

General Elective Units

Multi-skilling:

  • A minimum of 6 elective units must be selected from the general elective units which include; Food and Beverage, Accommodation Services, Client and Customer Service listed above.

Administration

  • SITXADM001A - Perform office procedures
  • SITXADM002A - Source and present information
  • SITXADM003A - Write business documents
  • SITXADM004A - Plan and manage meetings

Client and Customer Service

  • SITXCCS001A - Provide visitor information
  • SIRXCCS001A - Apply point-of-sale handling procedures
  • SITXCCS004A - Provide club reception services

Commercial Cookery and Catering

  • SITHCCC001A - Organise and prepare food
  • SITHCCC002A - Present food
  • SITHCCC003A - Receive and store kitchen supplies
  • SITHCCC004A - Clean and maintain kitchen premises
  • SITHCCC006A - Prepare appetisers and salads
  • SITHCCC007A - Prepare sandwiches
  • SITHCCC030A - Package prepared foodstuffs
  • SITHCCC031A - Operate a fast food outlet

Finance

  • SITXFIN003A - Interpret financial information
  • BSBFIA303A - Process accounts payable and receivable

Gaming

  • SITHGAM001A - Attend gaming machines
  • SITHGAM002A - Operate a TAB outlet
  • SITHGAM003A - Conduct a Keno game
  • SITHGAM006A - Provide responsible gambling services

Inventory

  • SITXINV001A - Receive and store stock
  • SITXINV002A - Control and order stock

Food safety

  • SITXFSA001A - Implement food safety procedures
  • SITXFSA003A - Transport and store food in a safe and hygienic manner

Environmental Sustainability

  • SITXENV001A - Participate in environmentally sustainable work practices

Communication and Team Work

  • SITXCOM003A - Deal with conflict situations
  • SITXCOM004A - Communicate on the telephone
  • SITXCOM005A - Make presentations
  • SITXCOM006A - Address protocol requirements
  • SITXCOM003A - Deal with conflict situations

Computer Operations and ICT Management

  • BSBITU307A - Develop keyboarding speed and accuracy AND
  • BSBITU309A - Produce desktop published documents
  • BSBITU301A - Create and use databases
  • BSBITU102A - Develop keyboard skills
  • BSBITU201A - Produce simple word processed documents
  • BSBITU306A - Design and produce business documents

Occupational Health and Safety

  • SITXOHS003A - Identify hazards, and assess and control safety risks
  • SITXOHS004A - Implement and monitor workplace health, safety and security practices

Quality and Innovation

  • SITXQUA001A - Contribute to workplace improvements
  • SITXQUA002A - Originate and develop a concept
  • SIRXQUA001A - Develop innovative ideas at work

Sales

  • SIRXSLS001A - Sell products and services
  • SIRXSLS002A - Advise on products and services

Tourism Sales and Operations

  • SITTTSL007A - Receive and process reservations
  • SITTTSL010A - Control reservations or operations using a computerised system
Qualification Rules: 

To be awarded this qualification, the student must successfully complete 16 units of competency, 8 Core units and 8 Elective units.

Accreditation and Articulation: 

Upon successful completion of this course students will receive a SIT30707 Certificate III in Hospitality.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Pathways from the Qualification: 

After achieving the SIT30707 Certificate III in Hospitality, students may undertake the SIT40307 Certificate IV in Hospitality, or a range of other Certificate IV qualifications.

Recognition of Prior Learning (RPL): 

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au

For more information on the enrolment process please click student handbook.

Course Calendar

Contact Learning Lab for information on course dates.

For more information

Please call 02 9318 1222, or contact our Support Team online. Alternatively, use our contact form to send us an email.