BSB40807 Certificate IV in Frontline Management

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts.  They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions.  Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others ad take responsibility for the effective functioning and performance of the team and its work outcomes.

Prerequisites: 

There are no prerequisite requirements for individual units of competency.

Course Outcomes: 

Participants achieving this qualification will develop skills and knowledge in;

  • Building and fostering good workplace relationships
  • Becoming a frontline manager
  • Developing and implementing operational and continuous improvement plans
  • Providing guidance to others and achieving effective functioning outcome focused teams
  • Leading teams whilst providing effective leadership
Course Outline: 

Core units

  • BSBMGT401A - Show leadership in the workplace
  • BSBMGT402A - Implement operational plan
  • BSBOHS407A - Monitor a safe workplace
  • BSBWOR402A - Promote team effectiveness

Elective units

  • BSBCUS401A - Coordinate implementation of customer service strategies
  • BSBADM409A - Coordinate business resources
  • BSBMGT403A - Implement continuous improvement
  • BSBMKG413A - Promote products and services
  • BSBREL401A - Establish networks
  • BSBWOR401A - Establish effective workplace relationships
Qualification Rules: 

To be awarded this qualification, the student must successfully complete 10 units of competency, 4 Core units, and 6 Elective units.

Accreditation and Articulation: 

Upon successful completion of this course students will receive a BSB40807 Certificate IV in Frontline Management.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Pathways from the Qualification: 

After achieving the BSB40807 Certificate IV in Frontline Management, students may undertake the BSB51107 Diploma of Management, or a range of other Diploma qualifications.

Recognition of Prior Learning (RPL): 

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au

For more information on the enrolment process please click student handbook.

Course Calendar

Contact Learning Lab for information on course dates.

Student Handbook

To access the student handbook please click the following link. Student Handbook.

For more information

Please call 02 9318 1222, or contact our Support Team online. Alternatively, use our contact form to send us an email.