CHC20102 Certificate II in Community Services Support Work

This qualification reflects the role of individuals who work in residential facilities and/or in the community under direct or regular supervision within clearly defined organisational guidelines and service plans. They provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance. And report directly to a supervisor and are not responsible for others.

Prerequisites: 

There are no prerequisite requirements for individual units of competency.

Course Outcomes: 

Participants achieving this qualification will develop skills and knowledge in;

  • Understanding the ethics of community services
  • Providing care and support for older people and those with disabilities
  • Understanding the needs of the client
  • Effective communication techniques for clients and staff
  • Safety procedures for direct care work
  • Understanding infection control in the workplace
Course Outline: 

Core units

  • CHCCS301A - Work within a legal and ethical framework
  • CHCCOM1B - Communicate with people accessing the services of the organisation
  • CHCORG3B - Participate in the work environment
  • HLTCSD306B - Respond effectively to difficult or challenging behaviour
  • CHCOHS302A - Participate in safety procedures for direct care work
  • HLTIN301A - Comply with infection control policies and procedures in health work
  • CHCAC3C - Orientation to aged care work

Elective units

  • CHCAC17A - Support the older person to maintain their independence
  • CHCAC1C - Provide support to the older person
  • CHCADMIN5C - Work within the administration protocols of the organisation
  • CHCDIS1C - Orientation to disability work
  • CHCDIS3C - Provide services to people with disabilities
Qualification Rules: 

To be awarded this qualification, the student must successfully complete 12 units of competency, 7 Core units and 5 Elective units.

Accreditation and Articulation: 

Upon successful completion of this course students will receive a CHC20102 Certificate II in Community Services Support Work.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Pathways from the Qualification: 

After achieving the CHC20102 Certificate II in Community Services Support Work, students may undertake the CHC30102 Certificate III in Aged Care Work, CHC30202 Certificate III in Home and Community Care, or a range of other Certificate III qualifications.

Recognition of Prior Learning (RPL): 

A formal process for recognising skills and knowledge, RPL takes into account previous studies you may have completed as well as life and work experiences. You may be granted credits or exemptions for some units in this course.

Click here for more information on RPL

A summary of the employability skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au

For more information on the enrolment process please click student handbook.

Course Calendar

Contact Learning Lab for information on course dates.

For more information

Please call 02 9318 1222, or contact our Support Team online. Alternatively, use our contact form to send us an email.